Payment: We accept payment in cash up to a value of €1,000, or by non-transferable bank draft, or bank transfer. Following the ruling in the regulation accompanying the 2020 Economic Stability Act (law no. 125/2019), since 1 July 2020 it has no longer been permitted to pay sums of more than €2,000 in cash.
Cancellation terms (pursuant to article 1382 of the Italian Civil Code): There is no right of withdrawal from a contract as defined by the Italian Consumer Protection Code, however we do grant the right of withdrawal under the following cancellation terms as set out by article 1382 of the Italian Civil Code: The reservation may be cancelled without a cancellation charge up to 90 days before the agreed arrival date. Only the deposit will be retained.
In the event of a cancellation by the guest between the 90th day before the agreed date of arrival and the date of arrival itself, the guest shall be obliged to pay the following cancellation charges:
- In the event of cancellation up to 30 days before the planned arrival date, we will make a charge of 30% of the agreed total price.
- In the event of cancellation up to 21 days before the planned arrival date, we will make a charge of 50% of the agreed total amount.
- In the event of a cancellation less than 21 days before the planned arrival date, we will charge 100% of the agreed total price.
In the event of a no-show or early departure by the guest, the total amount for the entire period booked will be charged in full.
Please let us know in good time if you are unable to take your holiday.
To save money and to protect yourself, we recommend you take out our Roter Hahn cancellation insurance. You can take out holiday cancellation insurance here.
Liability exclusion: We strive to provide correct, complete information on this website. However, we cannot accept any liability for the up-to-dateness, correctness or completeness of the information supplied. We reserve the right to change or supplement the information provided without prior notice. The relevant quotation or confirmation of reservation provided is binding. Despite careful checking, we cannot accept any liability for the content of external links. The operators of any linked pages are solely responsible for such content.
Note: Your attention is expressly drawn to the provisions of articles 45-67 of the Italian Consumer Protection Code, legislative decree 206/2005.